Government
Citizen services, policy compliance, grants management, and inter-agency coordination, governed, AI-assisted, and audit-ready.
What government agencies face today
Siloed citizen data
Citizen records, case files, and service histories spread across departments: no unified view for frontline staff.
AI adoption with public trust
AI can accelerate case processing and fraud detection, but transparency, accountability, and citizen privacy are non-negotiable.
Manual compliance burden
Teams spend hours on ministerial reporting, FOI responses, and policy attestations: time taken from service delivery.
Legislative & audit pressure
Auditor-General requirements, legislative frameworks, privacy act, and ministerial accountability: evidence must be complete and traceable.
Across citizen and operational lifecycle
Citizen Service Requests
Application intake, eligibility checks, case assignment, resolution tracking, and citizen notification.
Grants & Funding
Grant applications, eligibility assessment, approval workflows, milestone tracking, and acquittal management.
Licences & Permits
Licence applications, background checks, conditional approvals, renewals, and compliance monitoring.
Policy & Regulatory Compliance
Policy attestations, legislative change tracking, compliance reviews, and ministerial reporting.
Incident & Complaint Management
Citizen complaints, internal incidents, investigation workflows, resolution tracking, and ombudsman escalation.
FOI & Ministerial Requests
Freedom of information requests, ministerial briefs, document assembly, redaction, and response tracking.
Grants management, from application to acquittal
Applicants, assessors, program managers, and finance, coordinated in one flow.
Who's involved, and how BPA connects them
Citizen
Application · Documents
Assessor
Review · Score
Program Manager
Approve · Conditions
Finance
Payment · Acquittal
Finance Systems
Payment processing · ledger
Identity & Verification
myGovID · ABN lookup · verification
Reporting
Ministerial · Auditor-General · Treasury
Citizen complaint, from lodgement to resolution
Citizens, case officers, managers, and ombudsman, coordinated in one governed flow.
Who's involved, and how BPA connects them
Citizen
Complaint · Evidence
Case Officer
Investigate · Document
Manager
Resolve · Approve
Ombudsman
Escalate · Review
Citizen Portal
Service requests · tracking
Document Management
Records · correspondence
Ombudsman
Escalation · reporting
Built for the way government actually works
Configuration, not code
Citizen forms, approval workflows, and compliance rules are declarative configuration. Your team can read, change, and own them.
AI where it helps
Eligibility screening, case triage, document classification: AI assists at the steps that slow service delivery. Humans decide.
Audit-ready from day one
Every action, human and AI, is logged in a unified audit trail. Delivered by Norbrik, ISO 27001 certified. Australian data sovereignty.
Configured to your agency, not a one-size-fits-all template
BPA adapts to your specific operations through declarative configuration: entities, forms, flows, and apps tailored to how your agency works.
Entities
Citizens, cases, grants, licences, complaints, programs, modelled to your agency.
Forms
Application forms, complaint forms, assessment templates, reporting forms, configured to your needs.
Flows
Approval pathways, escalation chains, ministerial reporting, compliance gates, configured for your agency.
Lookup Data
Program types, complaint categories, legislative references, service levels: reference data configured.
Apps
Citizen dashboard, grants register, complaint tracker, program overview: screens for every role.
Security
Citizen data isolation, field-level masking, role-based controls: public sector governance built in.