Retail
Store operations, supplier management, compliance workflows, and customer experience, governed, AI-assisted, and audit-ready.
What retail businesses face today
Disconnected store operations
Store processes, supplier records, and compliance checklists scattered across spreadsheets, email, and POS systems: no unified operational view.
AI adoption with brand confidence
AI can optimise inventory, personalise experiences, and detect shrinkage, but integrating it with existing operations and data privacy is the barrier.
Manual compliance burden
Teams spend hours on food safety checks, workplace health inspections, and regulatory reporting: time taken from customer service.
Supplier & quality pressure
Product recalls, supplier audits, quality incidents, and consumer law: compliance evidence must be immediate and traceable.
Across store and supply chain lifecycle
Supplier Onboarding
Supplier applications, due diligence, quality certifications, approval workflows, and ongoing monitoring.
Product Quality & Recalls
Quality incidents, non-conformance reports, recall coordination, customer notifications, and resolution tracking.
Store Compliance
Food safety audits, WHS inspections, opening/closing checklists, and regulatory compliance tracking.
Customer Complaints
Complaint lodgement, investigation workflows, resolution tracking, compensation management, and trend analysis.
New Store Setup
Site approvals, fitout coordination, contractor management, compliance sign-offs, and launch readiness.
Staff Onboarding & Training
New hire workflows, credential verification, training completion, and certification tracking.
Supplier onboarding, from application to approved vendor
Suppliers, procurement, quality, and compliance, coordinated in one flow.
Who's involved, and how BPA connects them
Supplier
Application · Certs
Procurement
Review · Terms
Quality
Approve · Audit
Operations
Activate · Monitor
ERP & Procurement
Purchase orders · vendor master
Quality Systems
Certifications · audits · testing
Regulators
ACCC · food standards · WHS
Product recall, from detection to resolution
Quality teams, store managers, suppliers, and regulators, coordinated in one governed flow.
Built for the way retail actually works
Configuration, not code
Store checklists, supplier workflows, and compliance rules are declarative configuration. Your team can read, change, and own them.
AI where it helps
Supplier screening, quality detection, demand patterns: AI assists at the steps that slow operations. Your team decides.
Audit-ready from day one
Every action, human and AI, is logged in a unified audit trail. Delivered by Norbrik, ISO 27001 certified. Region-specific data residency.
Configured to your operations, not a one-size-fits-all template
BPA adapts to your specific operations through declarative configuration: entities, forms, flows, and apps tailored to how your team works.
Entities
Suppliers, products, stores, incidents, complaints, inspections, modelled to your business.
Forms
Supplier applications, quality reports, store checklists, complaint forms, configured to your needs.
Flows
Supplier onboarding, recall workflows, compliance audit chains, complaint resolution, configured for your business.
Lookup Data
Product categories, quality standards, store types, compliance frameworks: reference data configured.
Apps
Supplier dashboard, quality register, store compliance tracker, complaint overview: screens for every role.
Security
Store-level data isolation, supplier access controls, role-based permissions: operational governance built in.