Insurance
Claims processing, underwriting workflows, policy lifecycle, and regulatory compliance, governed, AI-assisted, and audit-ready.
What insurance firms face today
Slow claims processing
Claims move through multiple handoffs, lodgement, assessment, investigation, approval, with manual coordination and delays at every stage.
AI adoption with regulatory confidence
AI can accelerate fraud detection and claims triage, but integrating it with APRA prudential standards and audit requirements is the barrier.
Fragmented policy view
Policy data, claims history, and customer records scattered across underwriting, claims, and CRM systems: no single source of truth.
Regulatory & reporting pressure
APRA prudential standards, ASIC conduct obligations, and privacy legislation: compliance evidence is manual and fragmented.
Across policy and claims lifecycle
Claims Processing
Claim lodgement, initial assessment, investigation, approval or denial, payment, and closure.
Underwriting
Application intake, risk assessment, pricing, approval workflows, and policy issuance.
Policy Lifecycle
New business, endorsements, renewals, cancellations, and reinstatements: end to end.
Fraud Detection & Investigation
Suspicious claim flagging, investigation workflows, evidence collection, and outcome recording.
Complaint & Dispute Management
Policyholder complaints, IDR workflows, EDR escalation, and resolution tracking.
Regulatory Compliance
APRA prudential standards, ASIC conduct obligations, privacy act: evidence tracked and versioned.
Claims processing, from lodgement to settlement
Policyholders, assessors, investigators, and claims managers, coordinated in one flow.
Who's involved, and how BPA connects them
Policyholder
Claim · Documents
Assessor
Review · Verify
Claims Manager
Approve · Decide
Finance
Payment · Reserves
Policy Admin
Policies · coverage · endorsements
Fraud & Screening
Fraud databases · watchlists
Regulators
APRA · ASIC · ombudsman
Underwriting, from application to policy issuance
Brokers, underwriters, risk managers, and operations, coordinated in one governed flow.
Who's involved, and how BPA connects them
Broker
Application · Risk data
Underwriter
Review · Terms
Risk Manager
Approve · Authority
Operations
Issue · Bind
Policy Admin
Policy management · endorsements
Reinsurance
Treaty · facultative referrals
Regulators
APRA · ASIC · conduct standards
Built for the way insurance actually works
Configuration, not code
Claims forms, underwriting workflows, and compliance rules are declarative configuration. Your team can read, change, and own them.
AI where it helps
Claims triage, fraud detection, risk scoring: AI assists at the steps that slow processing down. Humans decide.
Audit-ready from day one
Every action, human and AI, is logged in a unified audit trail. Delivered by Norbrik, ISO 27001 certified. Region-specific data residency.
Configured to your operations, not a one-size-fits-all template
BPA adapts to your specific operations through declarative configuration: entities, forms, flows, and apps tailored to how your team works.
Entities
Policies, claims, policyholders, brokers, assessors, incidents, modelled to your firm.
Forms
Claim lodgement, underwriting applications, complaint forms, breach reports, configured to your needs.
Flows
Claims pathways, underwriting gates, complaint escalation, regulatory reporting, configured for your firm.
Lookup Data
Claim types, peril codes, coverage classes, regulatory standards: reference data configured.
Apps
Claims dashboard, underwriting workbench, complaints register, risk overview: screens for every role.
Security
Policyholder data isolation, field-level masking, role-based controls: regulatory governance built in.