Utilities
Asset management, field operations, regulatory compliance, and customer service, governed, AI-assisted, and audit-ready.
What utility providers face today
Ageing asset infrastructure
Asset records, maintenance histories, and inspection data spread across GIS, SCADA, and paper-based systems: no unified asset view.
AI adoption with safety confidence
AI can optimise maintenance scheduling and outage prediction, but integrating it with safety standards and regulatory reporting is the barrier.
Manual compliance burden
Teams spend hours on safety audits, environmental reports, and regulatory submissions: time taken from operational improvement.
Regulatory & safety pressure
AER, ESC, safety regulators, and environmental agencies: compliance evidence must be complete, current, and auditable.
Across asset and service lifecycle
Asset Maintenance
Planned maintenance, condition assessment, defect management, work orders, and asset lifecycle tracking.
Field Operations
Work order dispatch, crew assignment, field inspections, photo capture, and completion reporting.
Outage Management
Outage detection, customer notification, crew coordination, restoration tracking, and post-event reporting.
Customer Connections
New connection applications, network assessment, approval workflows, installation scheduling, and metering setup.
Safety & Environmental
Safety inspections, incident reporting, environmental monitoring, hazard registers, and corrective actions.
Regulatory Compliance
AER reporting, network performance standards, safety obligations, and environmental licence conditions: evidence tracked.
Asset maintenance, from detection to completion
Field crews, planners, engineers, and compliance, coordinated in one flow.
Who's involved, and how BPA connects them
Field Crew
Inspect · Report
Planner
Schedule · Assign
Engineer
Approve · Review
Compliance
Report · Audit
GIS & SCADA
Asset location · telemetry
ERP & Finance
Work orders · procurement
Regulators
AER · ESC · safety authorities
New connection, from application to energisation
Customers, network planners, designers, and field crews, coordinated in one governed flow.
Built for the way utilities actually work
Configuration, not code
Inspection forms, maintenance workflows, and compliance rules are declarative configuration. Your team can read, change, and own them.
AI where it helps
Defect prioritisation, outage prediction, network assessment: AI assists at the steps that slow operations. Engineers decide.
Audit-ready from day one
Every action, human and AI, is logged in a unified audit trail. Delivered by Norbrik, ISO 27001 certified. Region-specific data residency.
Configured to your network, not a one-size-fits-all template
BPA adapts to your specific operations through declarative configuration: entities, forms, flows, and apps tailored to how your team works.
Entities
Assets, work orders, connections, customers, incidents, inspections, modelled to your network.
Forms
Inspection forms, defect reports, connection applications, safety checklists, configured to your needs.
Flows
Maintenance pathways, connection workflows, outage response, compliance gates, configured for your network.
Lookup Data
Asset classes, defect types, voltage levels, regulatory standards: reference data configured.
Apps
Asset dashboard, work order tracker, connection register, safety overview: screens for every role.
Security
Critical infrastructure controls, field-level access, role-based permissions: operational governance built in.